It's Official - GogoTraining is Awarded ITIL (Version 5) Accreditation by PeopleCert!

PeopleCert Official ITIL 5 Foundation Certification Course - Live Training Taught by PeopleCert Accredited ITIL Double Master, David Billouz

ITIL 5 Foundation Certification - Everything Package Buy Now!
ITIL 5 Foundation Certification - Course & Exam Package Buy Now!
ITIL 5 Foundation Certification - Exam Voucher Only Package Buy Now!

Course Features

  • Online Classes
  • Flexible Schedule
  • Interactive
  • High Quality
  • Certifications
  • Instructor Help

Online video courses with full instructor support,
just like in the classroom, only better. Enroll today!

Video Title
Length
Welcome to ITIL 5 Foundation
1 min
Meet Your Instructor - David Billouz
2 min
What is New in ITIL Version 5
12 min
What has Changed from ITIL 4 to ITIL Version 5
16 min
What Remains the Same from ITIL 4 in ITIL Version 5
8 min
ITIL Foundation Version 5 Exam Structure
3 min
Module 1 Live - Key Concepts of Digital Product & Service Management
64 min
Module 2 Live - Service Relationships
54 min
Module 3 Live - The ITIL Value System
20 min
Module 4 Live - Governance
12 min
Module 5 Part 1 Live - ITIL Guiding Principles Part 1
16 min
Module 5 Part 2 Live - ITIL Guiding Principles Part 2
73 min
Module 6 Part 1 Live - Value Chain & ITIL Management Practices - Part 1
73 min
Module 6 Part 2 Live - Value Chain & ITIL Management Practices - Part 2
49 min
Module 7 Live - Value Streams Mapping & Management
35 min
Module 8 Live - Continual Improvement
38 min
Module 9 Live - The 4 Dimensions of Product & Service Management
63 min
Module 10 Live - ITIL & Other Frameworks Integration
13 min
ITIL Foundation (Version 5) Exam Tips and Sample Paper 1
40 min
Total:
9 hrs 52 mins
Need Help Playing Your Videos or Quiz Modules? Click Here.

What should I do if my video will not play?

There are many things that can affect the quality of your video so we have put together these instructions to help you review all the things that need to be tested in order to trouble-shoot video quality.

The first thing we want to assure you is that we have done everything possible to make sure that our videos will play well.  Our videos are hosted in the cloud by Akamai.  Akamai has servers around the world to make sure that your videos are sent from the server that is closest to you.  By hosting our videos with Akamai we make sure that you receive the highest video quality. If you are experiencing video buffering or freezing at home or at the office there are a number of things you can do to help us troubleshoot.

  • Proper Video Quality: Although the player will attempt to match the video quality with your bandwidth, you may find that setting your video quality manually will give you better performance.
  • Popup Blockers: Please check to make sure that your pop-up blocker is turned off when you go to our website. This will prevent the video window from opening.
  • Your Connection Speed: Internet speed needs to be 2.0 Mbps upload and download to successfully watch the videos.  You will want to check and see if your connection speed is 2.0 Mbps or higher.  You can do this by clicking on this link and running a speed test.
  • Jitter and Packet Loss: Your Jitter rate lets us know if your connection speed is consistent while your Packet Loss rate lets us know if your internet connection could be losing pieces of the video.
    • Go to https://www.dotcom-tools.com/ping-test.aspx to determine if there is any Jitter or Packet Loss on your connection.
    • This is measured by a letter scale with A being the best.
      • If your Packet Loss is below a B, your connection is losing pieces of the video and causing the video to skip.
      • If your Jitter is below a B, your connection speed is very inconsistent and may be changing while you are watching the video which will result in buffering issues.
      • If either of these is the case you will need to contact your internet provider.
  • Shared Internet Connection: If you are on a shared internet connection, test playing videos during non-peak hours when usage by others on your network is low.
  • Reset Your Browser: If you've tried all the previous steps, your browser may be retaining data that needs to be deleted, and this requires a reset. If you are using Chrome, use the instructions in this link to reset your browser. If you are using Internet Explorer (IE) you may need to reset it. You can do this by clicking on the cog icon on the top right of your page. Then click on tools, internet options, advanced and reset. If you are using Firefox, use the instructions in this link to reset your browser.
  • Other things to check:
    • At home or at work, test using different browsers and computers to see if you get the same result.
      • Make sure you have the latest version of the browser you are using.
    • If you are using Internet Explorer (IE) you may need to reset it. You can do this by clicking on the cog icon on the top right of your page. Then click on tools, internet options, advanced and reset.
    • Try from a different location using a different network.
    • If you are on a wireless connection try a wired solution.
    • If you are on a home network:
      • Test playing the videos when you are the only user on the network.
      • Try by-passing your router to eliminate it as the point of failure. A direct plug from your ISP to your computer will take care of this and will make sure that neither your router nor other users are affecting your connection.
    • If you are running Firefox, you can check your plugins here: https://www.mozilla.org/en-US/plugincheck/
  • Make sure you do not have any other programs open. File sharing and peer to peer sharing programs, even when limited to low bandwidth, can make it almost impossible to stream properly.
  • Tracking Progress on Mobile Devices: The GogoTraining site is designed to use the native player found in your browser. If you are taking your course on a mobile device and want to make sure your progress is tracked, then you will need to play the videos from the native player that is in your browser. Do not download any third party apps to play the videos as they do not allow your progress to be recorded. If you have installed a third party app and want to receive a Letter of Course Attendance, then you will need to uninstall the 3rd party app or see if the app has the ability for you to disable it for certain sites.
  • Submitting Debugging Information If you have tried everything else and still are having trouble viewing the videos, you can visit this page where you can help us debug your particular setup by following the instructions on the page and submit the debugging information to us.
Meet Your Instructor

David Billouz

Get Your Course Materials

Course Materials

When you purchase this course you will receive access to these materials.

  • Student Guide
  • Candidate Syllabus
  • How to Use Your Sample Exams
  • Sample Paper 1
  • Sample Paper 2
  • ITIL 5 Foundation Glossary
  • PMP PDU Information
  • PeopleCert Online Exam Instructions for PC and Mac
  • Accessing PeopleCert eBooks
  • PeopleCert Complaint Policy
  • PeopleCert Membership CPD Guide
  • How to Activate Your PeopleCert Plus Membership
Course Transcript

Transcript

This course comes with a Transcript that tracks your progress. You can use your transcript to view and monitor your progress and when you complete the course, you can print or email the transcript.

Letter of Course Attendance

Letter of Course Attendance

You will be awarded a Letter of Course Attendance when you finish this course. You will be able to print or email the Letter of Attendance and share your accomplishment with everyone.

How to Take Your Exam

How to Take Your Exam

GogoTraining's ITIL 5 Foundation course is taught by David Billouz.  David is s Double ITIL Master who brings years of practical experience and examples to the course to help you prepare to take and pass your ITIL 5 Foundation Exam.

Exam Overview

  • The ITIL Foundation exam is a closed book exam
  • It is 60 minutes in duration
  • If you are taking the exam in a language that is not your native or working language you may be awarded 75 minutes in total
  • There are 40 multiple choice questions
  • Passing score is 65% or 26 correct answers
  • Each question is worth 1 mark
  • The exam is available to be taken in English, French, German and Spanish

Receiving Your Official PeopleCert Certification Exam

When you purchase the exam or course & exam package, we order your Exam Voucher Code from PeopleCert. This is a manual process. You will receive your Exam Voucher Code via email from passport@peoplecert.org within 24 hours of placing your order Monday to Friday. Please check your SPAM folder and the email address you provided to us if you haven't received the email within this time.  The Exam Voucher Code is valid for 12 months.

How to Prepare to Pass Your Exam

Alll GogoTraining courses come with a Training Plan to help you master the material and prepare for your exam.  In addition you will receive 2 Official Sample Exams to test your knowledge and the Official course syllabus.  Upon course completion you will receive a Letter of Course Attendance from GogoTraining.  In order to receive the designation of ITIL Foundation Certified you will need to take and pass the PeopleCert ITIL 5 Foundation Exam.

How to Take an Online Proctored PeopleCert Exam

In order to take your exam you will need the following System Requirements:

  • Windows® 11, Windows® 11S Windows® 10, Windows® 10S or macOS High Sierra (10.13) onwards
  • Dual-core 2.4GHz CPU or faster with 4GB of RAM (minimum)
  • Microsoft Edge, Google Chrome, Opera browser is installed (Latest version recommended). Other browsers are not compatible with our Web Based Exam Driver.
  • Active Full-Time/Broadband internet connection of at least 4Mbps
  • 16-bit monitor (at least 15”) with screen resolution 1024 x 768 or higher
  • Keyboard and mouse or another pointing device (keyboard to be set to English characters)
  • A web camera (the web camera can be embedded in your computer or be external to the computer). Make sure you can rotate the web camera through a 360-degree rotation as you will be asked to do this on your exam day. Mobile phones cannot be used to take your exam or be used as a substitute for the web camera
  • Speakers and microphone (Headsets are only allowed during exam onboarding)

For complete details, download the PeopleCert Online Exam Instructions under the Get Your Course Materials tab.

How to Upload Your Letter of Course Attendance on PeopleCert.org

  1. Login to your PeopleCert account
  2. Click the profile icon and choose Personal Info from the drop down menu
  3. Select My Files tab on the Personal Information page
  4. Click Add Your File to select your Letter of Course Attendance
  5. Click Upload to submit the document to PeopleCert

To expedite the review of any document you submit to PeopleCert, you can notify them by email at customerservice@peoplecert.org.

Exam Extension

PeopleCert allows students to extend their exam 6 months for a fee.  Exam extensions must be purchased prior to the expiration date of your exam.  If you need an extension, Click Here, and let us know.  PeopleCert does not allow students to extend Take2 exam retakes.

PeopleCert Complaints Policy

This document sets out our complaints policy and procedure and is written for our:

  • Accredited/Approved Organisations (AOs), our partners;
  • trainees on courses at one of our partners;
  • candidates in our PeopleCert business and IT exams; and
  • all interested parties who receive a direct or indirect service from us related to our business and IT qualifications.

This document covers complaints that candidates, AOs or any interested parties may wish to make in relation to:

  • PeopleCert partners;
  • the exams and associated services offered by PeopleCert.

Please find the detailed policy here.

For assistance from GogoTraining please Contact Us.

GogoTraining Support Policy

If you have any questions or concerns about your course, please Contact Us.

Ask the Instructor a Question

QA Forum

Interested in an Instructor Support Package? Click here to receive information on how to join the Instructor Access Forum.

When you purchase this course you will be able to use the QA Forum and have direct access to the instructor.

Course Description

Welcome to GogoTraining's PeopleCert Accredited ITIL Foundation (Version 5) Live Certification Training course.  

Course Format

The eLearning Instructor-Led Video course is available 24/7.  The course uses the PeopleCert Accredited ITIL (Version 5) Foundation Accredited Training Materials (OTM) and builds on the presentation by adding an instructor and GogoTraining’s 1:1 Instructor Support System.

Better Learning Format

With this course, in addition to the 24/7 access to the Instructor-Led Video Presentation you receive:

  •  Access to the Instructor to ask questions using our propriatary Q&A Forum.
  • The full classroom experience, only better because you learn from realworld experts who work and consult in the field and they are available to answer questions while you take the course.

Your Instructor

Your instructor for this course is David Billouz.  David is a Double ITIL Master (ITIL V3 & ITIL 4), a PeopleCert Course Author and a PeopleCert Accredited Auditor.  He has worked in the field of ITSM for over 20 years and he shares his experience with you in the course by bringing tough concepts to live so you can undertsand and apply them when you take your certification exam and in real life. 

Have a question?  GogoTraining believes students needs to ask questions to fully undersatnd the materials.  As a GogoTraning student you have direct access to David by using the Instructor Q&A Forum found on the course page.  Ask and David will answer.

How Does ITIL 5 Build on ITIL 4?

ITIL (Version 5) is an evolution, not a revolution with the following key changes:

  • It's AI-native and shaped for what’s next with AI governance built in to help organizations use and scale AI responsibly and with confidence.
  • It's practical by nature and ready to apply from day one - supported by 34 practices and ITIL Transformation.
  • It brings product and service management into motion as one, meaning less friction, fewer handoffs, and value that flows end to end.
  • It's for IT and every role beyond, for every organization, large and small.

What will you Learn in GogoTraining’s ITIL 5 Foundation Certification Training Course?

  • Key product and service management concepts
  • The ITIL product and service management framework
  • New concepts like the ITIL Value System (ITIL VS) and the Value Chain
  • The ITIL 7 Guiding Principles
  • An introduction to ITIL Management Practices

 Who Needs to Take ITIL (Version 5) Foundation?

  • Everyone who is ITIL 4 Foundation Certified
  • Everyone who is new to ITIL
  • Everyone who seeks ITIL Foundation Certification for the first time
  • Everyone (ITIL Certified or not) needs to understand what ITIL 5 is all about and how it is designed to prepare their you to bring ITIL to life in your organization

In This Course You Will Learn:

  • Key concepts of product and service management
  • ITIL's guiding principles and how they assist an organization to adopt and adapt product and service management
  • The four dimensions of product and service management
  • ITIL value system and its components including the service value chain and value streams
  • The practice guide structure
  • How to prepare for the ITIL Foundation (version 5) exam

Prerequisites

There are no prerequisites to take the ITIL Foundation (version 5) Course.

Certification

GogoTraining's ITIL 5 Foundation course is taught by David Billouz.  David is s Double ITIL Master who brings years of practical experience and examples to the course to help you prepare to take and pass your ITIL 5 Foundation Exam.

Exam Overview

  • The ITIL Foundation exam is a closed book exam
  • It is 60 minutes in duration
  • If you are taking the exam in a language that is not your native or working language you may be awarded 75 minutes in total
  • There are 40 multiple choice questions
  • Passing score is 65% or 26 correct answers
  • Each question is worth 1 mark
  • The exam is available to be taken in English, French, German and Spanish

Receiving Your Official PeopleCert Certification Exam

When you purchase the exam or course & exam package, we order your Exam Voucher Code from PeopleCert. This is a manual process. You will receive your Exam Voucher Code via email from passport@peoplecert.org within 24 hours of placing your order Monday to Friday. Please check your SPAM folder and the email address you provided to us if you haven't received the email within this time.  The Exam Voucher Code is valid for 12 months.

How to Prepare to Pass Your Exam

Alll GogoTraining courses come with a Training Plan to help you master the material and prepare for your exam.  In addition you will receive 2 Official Sample Exams to test your knowledge and the Official course syllabus.  Upon course completion you will receive a Letter of Course Attendance from GogoTraining.  In order to receive the designation of ITIL Foundation Certified you will need to take and pass the PeopleCert ITIL 5 Foundation Exam.

How to Take an Online Proctored PeopleCert Exam

In order to take your exam you will need the following System Requirements:

  • Windows® 11, Windows® 11S Windows® 10, Windows® 10S or macOS High Sierra (10.13) onwards
  • Dual-core 2.4GHz CPU or faster with 4GB of RAM (minimum)
  • Microsoft Edge, Google Chrome, Opera browser is installed (Latest version recommended). Other browsers are not compatible with our Web Based Exam Driver.
  • Active Full-Time/Broadband internet connection of at least 4Mbps
  • 16-bit monitor (at least 15”) with screen resolution 1024 x 768 or higher
  • Keyboard and mouse or another pointing device (keyboard to be set to English characters)
  • A web camera (the web camera can be embedded in your computer or be external to the computer). Make sure you can rotate the web camera through a 360-degree rotation as you will be asked to do this on your exam day. Mobile phones cannot be used to take your exam or be used as a substitute for the web camera
  • Speakers and microphone (Headsets are only allowed during exam onboarding)

For complete details, download the PeopleCert Online Exam Instructions under the Get Your Course Materials tab.

How to Upload Your Letter of Course Attendance on PeopleCert.org

  1. Login to your PeopleCert account
  2. Click the profile icon and choose Personal Info from the drop down menu
  3. Select My Files tab on the Personal Information page
  4. Click Add Your File to select your Letter of Course Attendance
  5. Click Upload to submit the document to PeopleCert

To expedite the review of any document you submit to PeopleCert, you can notify them by email at customerservice@peoplecert.org.

Exam Extension

PeopleCert allows students to extend their exam 6 months for a fee.  Exam extensions must be purchased prior to the expiration date of your exam.  If you need an extension, Click Here, and let us know.  PeopleCert does not allow students to extend Take2 exam retakes.

PeopleCert Complaints Policy

This document sets out our complaints policy and procedure and is written for our:

  • Accredited/Approved Organisations (AOs), our partners;
  • trainees on courses at one of our partners;
  • candidates in our PeopleCert business and IT exams; and
  • all interested parties who receive a direct or indirect service from us related to our business and IT qualifications.

This document covers complaints that candidates, AOs or any interested parties may wish to make in relation to:

  • PeopleCert partners;
  • the exams and associated services offered by PeopleCert.

Please find the detailed policy here.

For assistance from GogoTraining please Contact Us.

GogoTraining Support Policy

If you have any questions or concerns about your course, please Contact Us.

How can we help? Customer Service is standing by to answer your questions.

Ask for Pricing
More Questions? Call 1-877-546-4446

GogoTraining, GogoTraining Designs, and miscellaneous designs are the trademarks of GogoTraining, Inc.

The ITIL® courses on this site are offered by GogoTraining, an ATO of PeopleCert.

ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

The Swirl logo® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

OBASHI® is a registered trademark of OBASHI Ltd. All rights reserved.

COBIT® is a trademark of ISACA® registered in the United States and other countries.

The International Organization for Standardization (ISO) is a non-governmental organization which is a network of the national standards institutes of 156 countries.

ISO is the owner of the ISO/IEC 20000 standard.

SIAM® is a registered trademark

VeriSM™ is a trade mark of IFDC

PMI®, PMP®, CAPM®, and PMBOK® are registered marks of the Project Management Institute, Inc.

All other trademarks on this site are the trademarks of their respective owners.

GogoTraining - Leader in IT & Management Training

©2009-2026 GogoTraining, Inc. All rights reserved.

Sign up

  • All GogoTraining Members receive the first 3 course modules for free so they can meet the instructor, understand what they will learn by taking the course and review the content. Sign Up today and get access to the best trainers and online self-paced video training content in the world.